PassAlong connects ABA therapy clinics with the families they serve — session notes, photos, announcements, and secure messaging, all in one place.
PassAlong is invite-only. Your clinic administrator creates your account and sends an invitation email. If you have not received an invitation, contact your clinic directly.
Check your spam or junk folder for an email from PassAlong. If you still cannot find it, ask your clinic administrator to re-send the invitation or contact support@passalong.io.
Tap Forgot password? on the sign-in screen. A reset link will be sent to your account email address. The link expires after a short time, so use it promptly.
Messaging is available while a care session for your learner is active. When the session ends, the chat closes by design — your clinic retains the record. If you believe a session is active but messaging is unavailable, contact your clinic administrator.
Learner visibility depends on your clinic's staff and parent assignments. Contact your clinic administrator to verify your assignments are correct.
Use Report a Concern from the ⋯ menu on any message, announcement, session note, or photo — or from your Profile screen. Reports go directly to our support team. You may also email support@passalong.io with the subject Report a concern.
When reporting by email, include the type of content (message, photo, announcement) and an in-app reference ID if available. Do not paste the content itself if it involves a child.
Contact your clinic administrator. Staff can correct session notes; your administrator can remove or flag content. If your clinic is unresponsive, contact support@passalong.io.
In the app: Profile → Request Account Deletion. This opens an email to our support team asking us to delete your account. You may also email support@passalong.io from your account's email address with the subject Account deletion request.
Your clinic decides what happens to clinic and session records, including how long they are kept. Do not include any health information in the email. Email is not a secure channel; for anything about a specific child, contact your clinic directly.
Email support@passalong.io with the subject Data access request from your account's email address. Your clinic holds your records, so requests about clinic records are forwarded to your clinic, which responds. Do not include any health information in the email.
Read our full Privacy Policy, including what data we collect, how we use it, and your rights.